Antique Cabinet

Home Emporium Return and Refund Policy

At Home Emporium, we strive to ensure your complete satisfaction with every purchase. If you're unhappy with your order, our return and refund policy is here to help.

Returns
- Eligibility: Items must be returned within 30 days of delivery.
- Condition: Products should be in their original condition, unused, and with all tags and packaging intact.
- Exceptions: Custom-made items, clearance items, and gift cards are non-returnable.

Process
1. Initiate a Return: Contact our customer service team at info@homeemporium.shop to initiate a return. Please provide your order number and reason for return.
2. Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to proceed.
3. Ship the Item: Pack the item securely and include the return authorization number. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service.

Refunds
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- Approval: If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges
- If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.

For any questions or concerns regarding our return and refund policy, please contact us at info@homeemporium.shop Your satisfaction is our top priority at Home Emporium.
 

Home Emporium Shipping Information

At Home Emporium, we aim to make your shopping experience as seamless and enjoyable as possible. Below you'll find all the details about our shipping policies and procedures.

Shipping Rates and Delivery Times
 Standard Shipping: 
  Rate: $5.99 flat rate for orders under $100. Free for orders over $100.
  Delivery Time: 5-7 business days.

Expedited Shipping:
  Rate: $19.99 flat rate.
  Delivery Time:2-3 business days.

Overnight Shipping:
 Rate: $39.99 flat rate.
 Delivery Time: 1 business day.

Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.

International Shipping
Availability: We currently ship to select international destinations.
Rates and Delivery Times: Rates and delivery times vary by destination. Please contact our customer service team for specific information regarding international orders.

Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order status via the link provided in the email or by visiting our website and entering your tracking number.

Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have specific shipping restrictions due to size, weight, or destination.

Damaged or Lost Packages
- If your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us
- For any questions or concerns regarding shipping, please contact our customer service team at info@homeemporium.shop

Thank you for shopping with Home Emporium. We appreciate your business and look forward to delivering your order promptly and efficiently.